Return policy

In these terms and conditions, the following definitions shall apply:

Withdrawal period : the period within which the consumer may exercise their right of withdrawal;

Consumer : the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;

Day : calendar day;

Continuous transaction : a distance contract relating to a series of products and/or services, the supply and/or purchase obligation of which is spread over time;

Durable medium : any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal : the consumer's option to cancel the distance contract within the withdrawal period;

Entrepreneur : a natural or legal person who offers products and/or services to consumers at a distance;

Distance contract : a contract concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract;

Means of distance communication : means that can be used to conclude a contract without the consumer and entrepreneur being together in the same room at the same time.

General terms and conditions : the entrepreneur's current general terms and conditions.